■ Applications for PO box service and annual verification forms were either missing or incomplete for 171 no-fee PO boxes. 38 additional no-fee PO boxes at four retail units to customers with the same street address without charging the rental fee for the additional PO box.996 no-fee PO boxes at two retail units to customers with invalid street addresses.■ Retail personnel entered invalid or duplicate street addresses in WebBATS. As a result, personnel issued 22 no-fee PO boxes to customers at five retail units whose street addresses were outside the servicing PO’s delivery boundaries. ■ Retail personnel used ineffective methods to determine whether a customer’s street address was eligible for a no-fee PO box. Specifically, out of 1,731 no-fee PO boxes reviewed, we found: Our objective was to determine whether internal controls over no-fee PO boxes were effective to ensure only eligible customers received the service.Ĭontrols over no-fee PO boxes were not always effective to ensure that only eligible customers received the service. In total, we visited 17 retail units and reviewed 1,731 no-fee PO boxes corresponding to those units from October 24, 2017, through January 19, 2018. Finally, per management’s request, we visited an additional two retail units. Using high‑risk analytics, such as multiple boxes assigned to one street address and unpaid fees for additional boxes, we visited an additional 12 retail units from the statistical sample of 205 retail units to validate the data. We expanded our coverage by statistically selecting 205 retail units that offered no-fee PO boxes. We visited three retail units in the Western Area to obtain an understanding of the no-fee PO box process. We estimated the total rental value of the no-fee PO boxes was about million annually. This included 1.3 million no‑fee PO boxes at 12,556 retail units. Retail personnel determine customer eligibility and enter data into the Web Box Activity Tracking System (WebBATS), a web-based application that allows retail personnel to manage PO box inventory.Īs of March 1, 2018, the Postal Service had about 21.2 million PO boxes at 33,034 retail units. Customers apply for the no-fee PO box service by completing an application and providing identification to a Postal Service employee. The Postal Service offers no-fee post office (PO) box service to customers who do not receive any form of carrier delivery.
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